Sensei Privacy Policy
Introduction
Sensei for All is committed to protecting your privacy and ensuring compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with our tactile wayfinding solutions.
About Us
Sensei for All provides accessible navigation solutions through wall-mounted, touch-based wayfinding systems designed for schools, businesses, care homes, and other public spaces. Our mission is to create inclusive environments that support independence and wellbeing for individuals with visual impairments, autism, dementia, and other neurodivergent conditions.
Data Controller: Sensei for All
Contact: kavya@senseiforall.com
Address:
20-22 Wenlock Road N1 7GU London
Data Protection Officer:
Kavya Jain
Founder
SENSEIFORALL
Information We Collect
Personal Data
We may collect the following types of personal information:
Contact Information:
Name, job title, and organization
Email addresses and phone numbers
Postal addresses for service delivery
Professional credentials and qualifications
Service-Related Information:
Details about your accessibility needs and requirements
Site assessment data and building layouts
Feedback about learners' or users' navigation needs
Installation preferences and space specifications
Technical Information:
IP addresses and browser information when visiting our website
Cookie data and website usage analytics
Device information and operating systems
Special Categories of Data: We may process special categories of personal data where necessary for our accessibility services, including:
Information about disabilities or health conditions
Data about individuals with visual impairments, autism, dementia, or other neurodivergent conditions
Educational support needs and requirements
How We Collect Information
We collect personal data through:
Direct interactions: Forms on our website, email correspondence, phone calls, meetings, and service consultations
Site assessments: Information gathered during on-site evaluations of your spaces
Professional referrals: From teachers, occupational therapists, VI advisors, and other professionals
Automated technologies: Website analytics, cookies, and similar tracking technologies
Third parties: Educational institutions, care providers, and professional partners
Legal Basis for Processing
We process personal data under the following legal bases:
Legitimate Interests: To provide our accessibility services, conduct site assessments, and support inclusive navigation solutions
Contract Performance: To fulfill our service agreements and installation commitments
Legal Obligation: To comply with health and safety regulations, accessibility standards, and statutory requirements
Consent: For marketing communications and non-essential communications
How We Use Your Information
We use personal data for the following purposes:
Service Delivery
Conducting site assessments and space evaluations
Designing and installing tactile wayfinding systems
Providing staff training and user onboarding
Customizing solutions for specific accessibility needs
Maintaining and supporting installed systems
Professional Collaboration
Working with teachers, occupational therapists, and VI advisors
Coordinating with facility managers and accessibility coordinators
Sharing relevant information with educational and care professionals
Business Operations
Processing inquiries and service requests
Managing customer relationships and communications
Improving our products and services
Ensuring compliance with accessibility regulations
Maintaining quality standards and safety requirements
Marketing and Communications
Sending service updates and accessibility insights (with consent)
Sharing success stories and case studies (with appropriate permissions)
Providing educational content about inclusive design
Information Sharing and Disclosure
We may share personal data with:
Service Partners
Installation teams and technical specialists
Professional advisors (occupational therapists, VI consultants)
Educational and care facility staff involved in implementation
Professional Networks
Accessibility organizations and professional bodies
Educational support services and special needs coordinators
Healthcare professionals involved in care planning
We do not transfer personal data outside the UK/EEA without appropriate safeguards. We never sell personal data to third parties.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
Service contracts: For the duration of the contract plus 7 years for business records
Site assessment data: Up to 10 years to support ongoing maintenance and upgrades
Professional correspondence: Up to 5 years for quality assurance and compliance
Website analytics: Up to 2 years for service improvement
Marketing consents: Until consent is withdrawn or contact becomes invalid
Special categories of data are retained for shorter periods unless required for ongoing service delivery or legal compliance.
Your Rights
Under UK GDPR, you have the following rights:
Right to Information
You have the right to understand how we process your personal data (this privacy policy).
Right of Access
You can request a copy of the personal data we hold about you, free of charge.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can ask us to limit how we use your personal data.
Right to Data Portability
You can request your personal data in a portable format.
Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
Rights Related to Automated Decision Making
We do not use automated decision making or profiling systems.
Data Security
We implement appropriate technical and organizational measures to protect personal data:
Technical Measures
Encrypted data transmission and storage
Secure access controls and authentication
Regular security updates and patches
Backup and disaster recovery procedures
Organizational Measures
Staff training on data protection
Clear data handling procedures
Regular security audits and assessments
Incident response and breach notification procedures
Cookies and Website Analytics
Our website uses cookies to improve functionality and analyse usage. We use:
Essential cookies: Required for website operation
Analytics cookies: To understand how visitors use our site (with consent)
Preference cookies: To remember your settings and choices
You can manage cookie preferences through your browser settings or our cookie consent tool.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
Posting updates on our website
Sending email notifications to registered users
Providing notice during service interactions
Contact Us
For questions about this privacy policy or to exercise your rights, contact us:
Email: Kavya@senseiforall.com
Phone: 07498509257
Post: 20-22 wenlock road
Complaints
If you are concerned about how we handle your personal data, you can complain to:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Special Considerations for Educational and Care Settings
Schools and Educational Institutions
We understand that schools have specific data protection responsibilities under UK GDPR. We work within established data sharing agreements and ensure our services support rather than compromise schools' compliance obligations.
Care Homes and Healthcare Settings
We recognize the sensitive nature of health and care data. Our processing activities are designed to support care quality and resident wellbeing while maintaining strict confidentiality and security standards.
Professional Collaboration
When working with occupational therapists, VI advisors, and other professionals, we ensure appropriate information sharing agreements are in place to protect all parties' professional and ethical obligations.
This privacy policy demonstrates our commitment to data protection while supporting our mission to create accessible and inclusive environments for all users. We regularly review and update our practices to ensure continued compliance with UK data protection law and best practice in accessibility services.
Document Version: 1.0